Privacy Policy

Scope of this policy

This policy describes how Serve Monsters handles information in connection with https://servemonsters.com and the process-serving assignments we are asked to review or perform.

Service orders are submitted through a secure ordering portal. Information you provide there is used to evaluate and carry out the assignment described in this policy.

Information you provide

When you contact us or submit an assignment, you may provide the following:

• Contact details such as your name, email address, and telephone number.
• Assignment details, including the documents to be served, service addresses, recipient information, issuing jurisdiction, and deadlines.
• Any instructions, notes, or supporting files you choose to send.
• Payment and billing details, which are handled by the payment provider processing the transaction.

Information collected automatically

Standard technical information may be recorded when you visit the website, such as the pages viewed, the referring page, browser and device type, and approximate region. This information is used in aggregate to understand how the site is used and to keep it working properly.

How information is used

• To review an assignment and confirm available service options.
• To perform authorized service attempts and prepare the applicable affidavit, declaration, or return.
• To communicate with you about an assignment, including attempts, outcomes, and follow-up steps.
• To maintain business and service records, and to meet legal or court-related requirements.
• To operate, secure, and improve the website.

Documents submitted for service

Legal documents you submit are used to carry out the assignment and to prepare the required documentation of service. Documents and service information may be shared with the parties entitled to receive them as part of that process, or where disclosure is required by court rule, law, or legal process.

Sharing of information

Serve Monsters does not sell personal information. Information may be shared with:

• Service providers that support the website, the ordering portal, email delivery, hosting, and analytics.
• Courts, parties, or counsel where disclosure is part of the service record or is required by applicable rules.
• Authorities or other parties where required by law or necessary to protect legal rights.

Retention

Assignment records are retained for as long as needed to complete the work, respond to follow-up questions, maintain service documentation, and satisfy recordkeeping or legal requirements.

Security

Reasonable administrative and technical safeguards are used to protect the information entrusted to us. No method of transmission over the internet or electronic storage is completely secure, so absolute security cannot be guaranteed.

Your choices

You may ask to review, correct, or update the contact information associated with an assignment by emailing service@servemonsters.com. Some records may need to be retained to preserve the integrity of service documentation.

Children

The website and services are intended for adults involved in legal matters and are not directed to children.

Changes to this policy

This policy may be updated to reflect changes in practice or requirements. The current version is always available on this page.

Contact

Questions about this policy can be sent to service@servemonsters.com or raised by telephone at 602-755-0350.